Hearing Procedure

Tribunal for Consumer Claims Malaysia

Procedure for Hearing

  • Upon a claim being lodged with the Tribunal, the Secretary or Assistant Secretary to the Tribunal will issue a Notice of Hearing in Form 4 stating the date, place and time of hearing and thereafter serve the notice of hearing on both the Claimant and the Respondent, not less than 14 days before the date of hearing.
  • No party shall be represented by an advocate or solicitor during a hearing before the Tribunal and each party to a hearing shall conduct its own case at such hearing.
  • If the Claimant is a minor or a person under a disability, he may be represented by his next friend or guardian.
  • Where a Respondent is a company or a firm, it may be represented by its full time paid employee.
  • The hearing before the Tribunal shall be presided over by a member of the Tribunal (referred to as “President” during the hearing) sitting alone, who may at any time assist the parties in conducting their cases.
  • At the hearing, the Tribunal shall, where appropriate, assist the parties to effect a settlement of the claim by consent.
  • Every party to a hearing before the Tribunal shall be entitled to adduce evidence, call any witness or produce any document, record or thing in support of its case.
  • All hearings before the Tribunal shall be opened to the public.