Upon a claim
being filed in the Tribunal, a Notice of Hearing will be issued by the Secretary or Assistant Secretary to the Tribunal in Form 4 stating the date, time and place of hearing of the claim to
the claimant and respondent at least 14 days before the date of
At the hearing, the Claimant and Respondent cannot be represented by a lawyer and shall conduct the hearing on their own.
If the claimant
is a minor or a person under a disability, he may be represented by his next friend or guardian ad litem.
Where the respondent is a firm or company, it may be represented by its full-time paid employee.
The hearing of a claim at the Tribunal will be conducted before a member of the Tribunal
(to be known as “President” during the hearing) who sits alone and he may at any time
assist both parties in conducting their cases.
At the hearing,
the Tribunal shall, where appropriate, assist both parties to effect a
settlement of the claim by consent.
At the hearing,both parties shall be entitled to adduce evidence, call any
witness or produce any document, record or thing in support of their cases.
before the Tribunal shall be open to the public.
Tribunal for Consumer Claims Malaysia
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831