Type of Claims

Tribunal for Consumer Claims Malaysia

Type of Claims


Consumers may file claims in the Tribunal claiming for damages for the losses suffered on any matter concerning his interests as a consumer under Act 599 arising from –

  1. Misleading or deceptive conduct  in relation to goods as to the nature, manufacturing process, characteristics, suitability for a purpose, quality and quantity of the goods;
  2. Misleading or deceptive conduct in relation to services as to the nature, characteristics, suitability for a purpose, quality and quantity of the services;
  3. False or misleading representation in relation to goods that the goods –
    1. are of a particular kind, standard, grade, quality, quantity, style or specific model;
    2. have a particular history or particular used or originated from a particular place;
    3. new or reconditioned;
    4. manufactured, produced, processed, or  reconditioned at a particular time;
    5. have any sponsorship, approval, endorsement, performance characteristics, accessories, uses or benefits;
  4. False or misleading representation in relation to services that the services :-
    1. are of a particular kind, standard, quality or quantity;
    2. are supplied by any particular person or by any   person of a particular trade, qualification or skill; or
    3. have any sponsorship, approval, endorsement, affiliation, performance characteristics, accessories, uses or benefits.
  5. Misleading indication as to the price at  which any goods or services are  available;
  6. Offer  of  any gift, prize or other free item with the intention of not providing it  or not providing as offered;
  7. Other deceiving claims such as describing that the goods are limited;
  8. Accepting payment for goods or services  without intending to supply  the  goods and services or intending to supply goods or services different from the goods or services in respect on which payment was accepting;
  9. Supply, or offer to or advertise for supply any goods or services which does not comply with the safety standards determined in respect of any goods or services or any goods or services  or class goods or services.
  10. Rights against the supplier of goods in respect of guarantee in connection with of goods as to –
    1. the title;
    2. the acceptable quality;
    3. the fitness for a particular purpose;
    4. that the goods comply with sample or description;
    5. reasonable price;
    6. repairs and spare parts; and
    7. the future availability of identical goods; and
  11. Rights against the service provider in respect of guarantee in relation to services as to: –
    1. reasonable care and skill;
    2. fitness for particular purpose;
    3. completion within a reasonable time; and
    4. reasonable price to be charged.