IMPORTANT ANNOUNCEMENT
Please take note all claims can be filed online at Sistem e-Tribunal v2 starting from 6th May 2020.

Filing of claims at TTPM’s counters, can only be made by way of appointments. For this purpose, please contact:
a. Hotline 1800 88 9811;
b. Email: ttpm@kpdnhep.gov.my; and
c. Respective TCC branches.

All hearings scheduled during CMO period will be rescheduled and new hearing dates shall be notified to parties later.

We apologies for any inconvenience caused.

Thank you

5 May 2020

Tribunal for Consumer Claims Malaysia

The Tribunal for Consumer Claims Malaysia is an independent body established under Section 85, Part XII of The Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs. The primary objective of the establishment of the Tribunal is to provide an alternative channel for consumers to file a claim for redress in a convenient, inexpensive and speedy manner.

Branches


PERLIS

Tel: 04-979 5009
Faks: 04-976 2490
Email: ttpmr@kpdnhep.gov.my

KEDAH

Tel: 04-700 1730 / 04-7001737
Faks: 04-700 1731
Email: ttpmk@kpdnhep.gov.my

PULAU PINANG

Tel: 04-3840122, 04-3840407, 04-3840251
Faks: 04-2552530
Email: ttpmp@kpdnhep.gov.my

PERAK

Tel: 05-241 4611 / 241 2315
Faks: 05-249 3409
Email: ttpmperak@kpdnhep.gov.my

SELANGOR

Tel: 03-5510 3809/ 55107426
Faks: 03-5511 6981
Email: ttpmb@kpdnhep.gov.my

MELAKA

Tel: 06-234 5850 / 234 5865
Faks: 06-234 5833
Email: ttpmm@kpdnhep.gov.my

JOHOR

Tel: 07-2271755/ 2271766
Faks: 07-2271799
Email: ttpmj@kpdnhep.gov.my

PAHANG

Tel: 09-5717777
Faks: 09-5717779
Email: ttpmc@kpdnhep.gov.my

TERENGGANU

Tel: 09-6204172
Faks: 09-6245196
Email: ttpmt@kpdnhep.gov.my

KELANTAN

Tel: 09-741 6068 / 741 6069 / 7416000
Faks: 09-7416101
Email: ttpmd@kpdnhep.gov.my

SARAWAK

Tel: 082-459 022 / 459 028
Faks: 082-459060
Email: ttpmq@kpdnhep.gov.my

SABAH

Tel: 088-484500 /546/ 564
Faks: 088-484 548
Email: ttpmsabah@kpdnhep.gov.my

WILAYAH LABUAN

Tel: 087-423152
Faks: 087-452079
Email: ttpmlabuan@kpdnhep.gov.my

WILAYAH PERSEKUTUAN KUALA LUMPUR

Tel: 03-4042 4181 / 4042 3058
Faks: 03-4042 4259
Email: ttpmwp@kpdnhep.gov.my

WILAYAH PERSEKUTUAN PUTRAJAYA

Tel: 03-88825822
Faks: 03-8882 5831
Email: ttpmputrajaya@kpdnhep.gov.my

NEGERI SEMBILAN

Tel: 06-6016852
Faks: 06-6016443
Email: ttpmn@kpdnhep.gov.my

Objective

Our primary objective

PROTECT CONSUMER

The Tribunal for Consumer Claims Malaysia was established under the Consumer Protection Act 1999 [Act 599] with the primary function to hear and determine claims lodged by consumers under Act 599 and subject to the provisions of the Act.

SEPARATION FROM CIVIL COURTS

Before the establishment of the Tribunal, all disputes between consumers and the traders, suppliers or manufacturers of goods or the service providers was referred to the civil courts which involved complicated and time-consuming procedures as well as high costs.

CONVENIENT, INEXPENSIVE & SPEEDY

Thus, the Tribunal for Consumer Claims Malaysia is established to provide an alternative channel other than the civil courts for consumers to claim redress in respect of the purchase of goods or services supplied from the traders or service provider in a CONVENIENT, INEXPENSIVE & SPEEDY manner.

Claims and Awards


Consumer Protection Act 1999

You can download copy of document about Consumer Protection Act 1999.

Download »

Membership of the Tribunal

Section 86 of Act 599 provides that

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Jurisdiction of the Tribunal

The Tribunal has jurisdiction to hear

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Type of claims

Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from several issue.

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Filling Procedures

Filing and registration procedures of a claim are briefly as follows

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Hearing Procedures

You can learn about hearing procedure after the case have been issue.

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Awards of Tribunal

The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences

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Enforcement of Award

Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings

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Criminal Penalty For Failure To Comply

Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction

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Judicial Review

Under Subsection 116(1) of the Consumer Protection Act 1999, each award made by the Tribunal is final and binding on all parties to the proceedings

Read More »

Clients Charter

In order to provide excellent service to all clients of the Tribunal for Consumer Claims, we undertake:

Same Day

That all claims will be registered and receipt issued on the same day the claim is filed.

Fair & Just Manner

That all claims are heard and settled in a fair and just manner;

60 Days

That all claims are heard and settled within 60 days from the final date of filing the ’Borang Pernyataan Pembelaan’.

Award Same Day

That all awards are issued and served on the same day the claim is heard.

TTPM

Tribunal for Consumer Claims Malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 5 (Podium 2)
Persiaran Perdana, Precinct 2
Federal Government Administration Center
: +603 - 8882 5822
: +603 - 8882 5831
: https://www.kpdnhep.gov.my

© 2020 The Tribunal for Consumer Claims Malaysia.

TTPM shall not be liable for any loss or damage caused by the usage of any information obtained from this website.