The Tribunal for Consumer Claims Malaysia is an independent body established under Section 85, Part XII of The Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs. The primary objective of the establishment of the Tribunal is to provide an alternative channel for consumers to file a claim for redress in a convenient, inexpensive and speedy manner.
Our primary objective
The Tribunal for Consumer Claims Malaysia was established under the Consumer Protection Act 1999 [Act 599] with the primary function to hear and determine claims lodged by consumers under Act 599 and subject to the provisions of the Act.
Before the establishment of the Tribunal, all disputes between consumers and the traders, suppliers or manufacturers of goods or the service providers was referred to the civil courts which involved complicated and time-consuming procedures as well as high costs.
Thus, the Tribunal for Consumer Claims Malaysia is established to provide an alternative channel other than the civil courts for consumers to claim redress in respect of the purchase of goods or services supplied from the traders or service provider in a CONVENIENT, INEXPENSIVE & SPEEDY manner.
You can download copy of document about Consumer Protection Act 1999.
Section 86 of Act 599 provides that
The Tribunal has jurisdiction to hear
Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from several issue.
Filing and registration procedures of a claim are briefly as follows
You can learn about hearing procedure after the case have been issue.
The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences
Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings
Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction
Under Subsection 116(1) of the Consumer Protection Act 1999, each award made by the Tribunal is final and binding on all parties to the proceedings
In order to provide excellent service to all clients of the Tribunal for Consumer Claims, we undertake:
That all claims will be registered and receipt issued on the same day the claim is filed.
That all claims are heard and settled in a fair and just manner;
That all claims are heard and settled within 60 days from the final date of filing the ’Borang Pernyataan Pembelaan’.
That all awards are issued and served on the same day the claim is heard.
Tribunal for Consumer Claims Malaysia
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