Clients Charter

Tribunal for Consumer Claims Malaysia

Clients Charter

In order to provide excellent service to all clients of the Tribunal for Consumer Claims, we undertake:

  • That all claims will be registered and receipt issued on the same day the claim is filed.
  • That all claims are heard and settled within 40 days from the final date of filing the ’Borang Pernyataan Pembelaan’.
  • That all claims are heard and settled in a fair and just manner; and
  • That all awards are issued and served on the same day the claim is heard.