In order to provide excellent service to all clients of the Tribunal for Consumer Claims, we undertake:
- That all claims will be registered and receipt issued on the same day the claim is filed.
- That all claims are heard and settled within 40 days from the final date of filing the ’Borang Pernyataan Pembelaan’.
- That all claims are heard and settled in a fair and just manner; and
- That all awards are issued and served on the same day the claim is heard.