Objectives

Tribunal for Consumer Claims Malaysia

Objectives

  1. The Tribunal for Consumer Claims Malaysia was established under the Consumer Protection Act 1999 [Act 599] with the primary function to hear and determine claims lodged by consumers under Act 599 and subject to the provisions of the Act.

  2. Before the establishment of the Tribunal, all disputes between consumers and the traders, suppliers or manufacturers of goods or the service providers was referred to the civil courts which involved complicated and time-consuming procedures as well as high costs. These are amongst the reasons why the consumers were reluctant to pursue their claims against the irresponsible and unethical traders, suppliers, or manufacturers of goods or service providers in civil courts, and despite the existence of the Small Claims Courts to hear claims not exceeding RM5,000.00 established nationwide.

  3. Thus, to overcome this, the Tribunal for Consumer Claims Malaysia was established to provide an alternative apart from the civil courts for consumers to claim losses in respect of goods purchased or services acquired from traders or service providers in a SIMPLE, CHEAP and FAST manner.