The tribunal for consumer claims is an independent body with the primary function of hearing and determining claims lodged by consumers under the Consumer Protection Act, 1999 subject to the provisions of the act.
Before the establishment of the Tribunal, all disputes between a consumer and a supplier or manufacturer had to be brought before a civil court which involves complicated procedures, high costs and is time consuming. These are some of the reasons why consumers are reluctant to pursue their claims against irresponsible and unscrupulous suppliers or manufacturers especially when the amount claimed is small.
Even though presently there is in existence the small claims court in every state to hear claims involving amounts of rm5,000.00 and below, the Tribunal for consumer claims is a specialized court to determine consumer - trader disputes. Therefore, the primary objective of the Tribunal is to provide an alternative channel, apart from the courts, for a consumer to file a claim for any loss suffered in respect of any goods or services purchased or acquired. All claims are processed in a simple, inexpensive and speedy manner.